Customer Service Fundamentals Training - Customer Service Satisfaction and Delivery (Part 1)
$69.00 USD per student
Delivered Live Online, learn the Customer Service Fundamentals to elevate your Customer Satisfaction and Delivery.
Training Details - Sample Video
With our introductory course on Customer Service, you will walk away confident that you now possess all of the essential skills to ensure your clients have the most satisfied and efficient end to end business experience possible.
Learn the ins and outs of the customer experience:
- Understanding what Customer Service means in today's business world
- Exploring the changes that have occurred over time and customer expectations
- The importance of working with a customer focused mindset
- The responsibility we have as employees for creating a positive customer experience
- Customer Values and how it impacts their decision making
- The 8 skills of customer service: What they are and how we can apply them to improve our interactions with customers
- 5 tools to creating an impactful and memorable experience for your customer
Additionally, you will receive 30-day portal access to our Customer Service Training Modules on our Learning Portal.